Frequently Asked Questions
At P'kolino we appreciate your business and want to do everything we can to take good care of you!
Q: Where are your products manufactured?
A: All wood products (beds, tables) are made in Brazil. The Little Reader foam is made in Colombia, the covers are made in China. The Reader foam is made in the US, cover made in China. For more information, please review the "specification" tab on the web page of the product you are interested in.
Q: Are any of your products eco-friendly and/or organic?
A: We make every effort to reduce our impact on the environment by efficiently using all raw materials, minimizing inorganic compound usage and by creating products that last. Several of our products do have strong ecological messages (beyond those listed above). For example, we use FSC Certified wood, which guarantees the responsible management of the world's forests. Additionally, all of our products meet or exceed US, European, and Canadian safety standards which among other things measure the amount of chemical levels in products.
Q: What do I do if my P'kolino furniture piece has a strong odor/smell after taking it out of the box?
A: The smell may come from the product or the packaging. First step is to remove the packaging from the area. If the smell is determined to be coming from the product please allow it 48 hours to air out, outside of its original packaging. If the smell has not subsided after the allotted time, please contact customer care.
Q: Why do your products carry a CA Prop 65 warning?
A: P'kolino products are manufactured in a factory that cuts and sands wood. Every piece is cleaned before packaging but there is no way to guarantee that all wood dust has been removed from the pieces. We place this warning on our products out of an abundance of caution: This product can expose you to chemicals including wood dust, which is know to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.p65warnings.ca.gov
Q: Is there formaldehyde in any of your products?
A: Our medium-density fiberboard (MDF) has an E-0 grade level. The grading measures the formaldehyde emissions levels and wood quality. The amount of formaldehyde that is released from an E-0 board is negligible. All of our products have been tested and either meet or exceed US, European, and Canadian safety standards and support the highest safety standards in the industry.
Q: What is the weight/dimensions of the product I'm interested in purchasing?
A: Please review the "Specs" tab (under the primary picture) on the product’s Pkolino.com web page
Q: What are the recommended ages for the product I'm interested in purchasing?
A: Age rating can be found on the product’s Pkolino.com web page at the specification tab.
Q: Where do your items ship from?
A: Miami, Florida
Q: Where can I get a copy of the user manual for my product?
A: There is a link to the User Manual at the footer of this page.
Q: Do you offer any discounts?
A: We periodically offer special discounts through our website. These will be advertised online and via our Email Newsletter (link this to the newsletter sign-up).
Q: Do you offer a warranty on your products?
A: Yes, we offer a limited warranty. You can read the warranty in detail here: https://www.pkolino.com/pages/warranty
